This notice sets out details of the complaints procedure which we operate to try to resolve complaints which you, the client, may have in relation to the services that we provide. This complaints procedure is aimed at resolving complaints quickly and satisfactorily and further improving the quality of the service we provide.
Our complaints procedure covers complaints which you may wish to make with regard to the services that we have provided to you, in particular, the manner in which we have dealt with your creditors and the information we have provided to you about our dealings on your behalf.
If you are unhappy with the service we have provided to you, you should in the first instance discuss the situation with us on 0161 786 0917. Written complaints should be addressed to the Complaints Team at Anchorage Chambers, 252 The Quays, Salford Quays, M50 3SD, or you can email us at complaints@anchoragechambers.co.uk.
If we are unable to resolve your complaint in the first instance a senior member of staff will conduct an investigation into the matter. In certain circumstances we may need to contact you for further information in order to better understand your position. It is the company’s aim to resolve any complaint satisfactorily within 28 days of receipt of any complaint, although where more detailed investigation is required the process may take longer, up to a maximum of 8 weeks. If this is the case you will be kept informed of the reason why, and the time scale that will be required for us to complete our investigations.
Our licensed Insolvency Practitioners are regulated by the ICAEW. If we have not been able to provide a satisfactory response to your complaint you may contact the Insolvency Service via the Complaints Gateway. The easiest way to do this is online at www.gov.uk/complain-about-insolvency-practitioner or via phone on 0300 678 0015 (Monday to Friday 8am to 5pm).
Our professional indemnity insurance is provided by CNA Insurance Company Limited (company registered number 950) Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority (firm reference number 202777), 13th Floor, 20 Fenchurch Street, London, EC3M 3BY. The territory covered is worldwide excluding USA and Canada”.
Anchorage Chambers is a trading style of Anchorage Chambers Limited Company Registered in England Number 09164704; All calls are recorded for monitoring and training purposes. Please note details of our Privacy Notice can be found on our website https://www.anchoragechambers.co.uk. Alison McKnight (23670) and Richard Teague (19570) are licensed in the UK to act as Insolvency Practitioners by the Institute of Chartered Accountants in England and Wales. Our insolvency work is subject to the Insolvency Regulations & Guidance Notes and the Statements of Insolvency Practice, and the Code of Ethics of the ICAEW.
